Luke’s Lobster Privacy Policy
Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we collect and use your personal information. As we continuously improve and expand our services, this policy might change. So please check it out periodically. If you have questions about our policy, please click on our “Contact” page to contact us via our electronic feedback form.
How we collect information about you. We collect information in three ways:
- We collect information that our customers supply to us.
- We collect information from emails and other contacts sent to us by our customers and users of our website.
- We collect information electronically on all users of our website, including customers, by means of cookies.
Further details are provided below.
We collect additional information about how you use our website and service.
If you contact us by email through the contact information on the “Contact” page, we will collect your sender information and may collect the other information you voluntarily disclose to us.
Our use of cookies:
Like many websites on the Internet, our website uses cookies. Cookies are small strings of data placed on users’ personal computer hard drives during the exchange of data that happens when your browser points to our website. Cookies enable a website to identify a user’s browser as a previous visitor by means of a unique string of numbers assigned on a previous visit.
Our cookies assist us in collecting information on what pages of our website you access or visit, and in recording any preferences you indicate on our website. We also use cookies to make your experience on www.lukeslobster.sg more personalised, and convenient. If you do not wish to receive cookies, please configure your internet browser to erase all cookies from your computer’s hard drive, to block all cookies or to receive a warning before a cookie is stored.
Our cookies cannot and do not retrieve any other data from your hard drive or pass on computer viruses. If you are just browsing our website, a cookie identifies your browser and user id (and not your identity). If you place orders with us, we use cookies to assist in storing your preferences and recording other session information (a “session” is a single visit by you to our website).
How we store the information we collect:
We store the information you provide to us and the information we collect electronically in our computer databases. We own, maintain and operate our computer servers containing our databases. Access to our computer servers is controlled by firewalls and security gatekeepers targeted to protect unauthorised access, use or disclosure of the personally identifiable information you provide.
How we use the information we collect:
We use the personal information about you stored in our member database in various ways. First, the next time you use our online ordering service and enter your email address and password, we will call up your information from our database to make processing your order faster and easier, to enable us to deliver the services you have requested expediently.
We use personal information we collect from you to send you special advertisements, offers and notices regarding our products and outlets, including via mail and/or digital marketing platforms.
We also use the personal information about you stored in our customer database through telephone and other non-online orders in various ways. Each time you place an order, we will call up your information from our database to make processing your order faster and easier. We also may keep track of your order preferences and analyse that information in order to send you special advertisements, offers and notices regarding food or services that seem to fit with your preferences. We may also use the information to contact you concerning your level of satisfaction with our products and services, to verify incomplete orders, rectify problems or delays with your order or otherwise communicate with you concerning your transactions with us.
We also aggregate information about how our online ordering service is used (without specific identification to any particular user) to be able to improve our service and make it more responsive to our customers’ preferences. We also make such aggregate information (without identification to any specific individual) available to our outlets in order to obtain information about products, services, offers and notices which we believe will be useful and informative to our website users.
We will disclose your personal information without notice, only if required by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Lukes (Singapore) Pte. Ltd.; (b) protect and defend the rights or property of Lukes (Singapore) Pte. Ltd.; and (c) act under exigent circumstances to protect the personal safety of users of our website, or the public.
You can control how information about you is used.
You can also limit our communications directly to you. If you no longer want to receive emails from us telling you about promotional offers in the future, please drop us an email or unsubscribe from our eDM. Our emails to you will stop within 5 business days.
Luke’s Lobster may from time to time send non-promotional email to all registered users of our online ordering service for the purpose of gathering and dispersing data to provide better services to our customers. Except for provision of additional information necessary to complete a transaction initiated by a registered user, registered users will be under no obligation to reply or answer questions in said non-promotional email. Non-promotional email may include, but will not be limited to, surveys, maintenance notices, system updates and confirmation or other notices in connection with completion of a transaction initiated by a registered user.
Our policies may change.
This is our current privacy and security policy, but we reserve the right to change our website and this policy at any time. You should check this privacy policy periodically. If our policies regarding collection, storage and use of your information change, the information collected under prior policies will continue to be governed by those policies, unless we obtain your consent to use that information in new ways.
You can access your information.
Upon your request, we will provide you with access to your unique account-related information and information from contacts that we maintain about you. In your request, please provide us with your current specific contact information so that we can accurately check our records.
How is my information protected?
Your information is password-protected. In order to maintain this protection, we caution you not to provide your password to anyone. We do not give your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place.
Please contact us with any questions or comments.
We want you to enjoy your use of www.lukeslobster.sg ‘s service. If you have any questions, or believe that a violation of this policy may have occurred, please let us know. Our complete contact information is provided on the Contact page on our website at www.lukeslobster.sg